Appian and VASS partner to extend services in Latin America

09 February 2018 Consultancy.lat

Appian and VASS have expanded their partnership so that the consulting firm can perform BPM solutions across the Appian Platform in Latin America. The pair formed a strategic alliance in 2008 and the move marks a decade of collaboration.

Appian is a software development company which integrates an organization’s processes, data and systems into one platform. The applications which are created by Appian intend to help companies drive digital transformation and competitive differentiation, allowing Appian’s clients to save time in the IT department and spend more time innovating.

VASS is an IT consulting company offices in Spain, England, the United States, Mexico, Colombia, Peru, Chile and Brazil. The company is entirely private capital and has the with capacity to provide services globally. The company began in Spain and has since taken its expertise across the Atlantic. VASS has been active in Latin America since 2010 and operates in Mexico, Colombia, Peru, Chile & Brazil.

John Erick Martínez, Director VASS LATAM

The announcement of the extended alliance came with a promise of expanding into new markets within the region. Appian pledged to increase the number of VASS specialists trained and certified in the application platform’s systems by the start of next year. They also aim to increase business opportunities in Latin America by meeting increased demand for enterprise applications and helping organizations achieve Digital Transformation through the Appian’s platform and services. 

Marc Wilson the Senior Vice President of Industry Markets at Appian said in relation to the partnership: "We have a long history with consulting firm VASS, and a successful track-record of servicing clients together. Taking our partnership to new markets will benefit many more organizations that are struggling to achieve digital transformation.”

The move will also enable VASS to perform BPM solutions for Appian customers across the United Kingdom. 

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Brazilian airline Gol teams up with KLM-BCG partnership

15 April 2019 Consultancy.lat

As part of its strategy to digitize its internal operations, Brazilian airline Gol has teamed up with Dutch national carrier KLM and management consulting firm Boston Consulting Group (BCG).

In June last year, KLM and BCG revealed that they had developed an offering that helps airlines leverage technology to streamline their operations “in an unprecedented manner”. The two companies have been working together for over a decade now across KLM’s business, in recent years also focusing on enhancing internal operations through emerging technologies.

Among the projects deployed successfully to date are using internet of things (IoT) and artificial intelligence (AI) to improve Maintenance Repair & Overhaul (MRO) delivery, utilizing digitization to bolster back-office processes (crew resourcing, ground services, supply chain, etc) and using AI to optimize inter-airline network planning with Sky Team partners such as Air France (Frane), Aeroflot (Russia), Delta (US) and Middle East Airlines (Lebanon). 

Flyers, meanwhile, are reaping the benefits of this back-office digitization. Baggage delays – which often have a domino effect and create major headaches for thousands of passengers – have been reduced, flight transfer routing has been optimized for cross-border passengers and information provided has been personalized and tailored to individual customer experience journeys using digital channels. 

Having deployed the offering – branded as ‘Digital Airline Operations’ – successfully within KLM, the airline and consulting firm last year formally launched their offering externally. “Sinds doing so at the IATA-conference we have received positive reactions on our proposition from all corners of the globe,” said René de Groot, chief operating officer at the Dutch carrier company.Brazilian airline Gol teams up with KLM-BCG partnership

Brazil’s Gol has now become the first Latin American client of KLM and BCG’s joint venture. Commenting on the decision, Gol chief operating officer Celso Ferrer said, “We are delighted that we can work together on ‘Digital Airline Operations’. This will allow us to improve our on time delivery to our customers, while keeping our cost per available seat mile among the lowest in the industry. KLM and BCG have developed solutions in the field of advanced artificial intelligence and optimization that we can adjust entirely to meet our specifics. All in all, it will enable Gol to develop a strong competitive advantage.” 

With a fleet size of around 130, Gol is Brazil’s largest international airline, ahead of local rival Azul, and one of South America’s largest players. The airline carries more than 33 million passengers annually and operates 750 flights daily to 73 destinations in Brazil and in South America, the Caribbean and the United States. In comparison, KLM has a fleet size of around 160 aircraft, carrying more than 40 million passengers. The firm is however part of the Air France-KLM Group, which has a total fleet size of over 500 aircraft. 

“Based on artificial intelligence, machine learning and advanced analytics, we help airlines grow, accelerate innovation and streamline operations,” said Nicolas Boutin, head of the global Airline practice of Boston Consulting Group. 

Asked how the KLM-BCG offering differentiates itself from the many digital-led solutions in the marketplace, Dirk-Maarten Molenaar, a partner at BCG said: “We distinguish ourselves from standard IT suppliers by our focus on integrated planning & management, data-driven decision-making in the event of disruptions, the use of our tools by frontline teams and the development of internal digital functions to help improve services.”

Related: KLM partners with BCG to bring artificial intelligence to the skies.