Tudor Consultants to open BPO service center in Kingston, Jamaica

30 July 2018 Consultancy.lat

Global management consulting firm Tudor Consultants has announced that they will launch a service center in Jamaica’s capital. The center will be run in conjunction with US based debt collectors Account Discovery Systems.

Kingston, Jamaica's capital city, is one of the leading outsourcing locations in the Caribbean, for both business process outsourcing (BPO) as IT outsourcing (ITO). According to A.T. Kearney's latest 'Global Services Location Index', Jamaica is the globe's 43rd most attractive country for outsourcing and offshoring services.

“Jamaica has been working at this for a long time, and we have one of the greatest BPO products in the world,” said Claude Duncan, Vice President at JAMPRO, an agency of the Government of Jamaica that promotes business opportunities. “We are on a mission to let people know that Jamaica is more than tourism.”

“In the outsourcing space we have doubled the BPO workforce from 15,000 to 31,000 in five years. Companies have come to Jamaica for the talent pool and the trust element – if you can trust your honeymoon to Jamaica, you can trust your customer service to Jamaica.”

Tudor Consultants to open BPO service center in Kingston, Jamaica

In a latest development in Jamaica's outsourcing industry, Tudor Consultants will host a new client service center in the country, adding approximately 100 local jobs in the next 18 months. The majority of which will be customer service agents and the center will hold an additional 50 spaces for Account Discovery Systems (ADS).

In a joint press release, Tudor US CEO Murthy Devarabhotla stated, "Tudor Consultants USA is excited to sign this agreement and Memorandum of Understanding with ADS to provide services from our new state-of-the-art facility through our wholly owned subsidiary, Tudor Jamaica BPO.”

“With the launch of this business venture, we are bringing a combined 150 new jobs and even greater opportunity to the Kingston area. In addition to this new agreement, we also agreed to cooperate in the areas of mutual interests like pharmaceuticals."

John Chebat of ADS went on to say, “This facility will have a tremendous impact in Kingston and will represent a significant milestone for both companies. I am very proud that we can have such a positive effect on an area’s economy and people.”

Beyond outsourcing, Kingston is in a period of transformation with an extra 5,000 jobs currently in the pipeline. There has also been a recent uptick in the amount of real estate growth specifically for the outsourcing industry in the past year. Over $22 million has been spent on either new buildings or refurbishments across the city.

Argentinian software consultancy APG Consulting enters Bolivia

25 February 2019 Consultancy.lat

Argentinian professional services firm APG Consulting has expanded into Bolivia, growing its presence in Latin America to six countries. 

Founded in 2003, APG Consulting is a software consultancy that supports its clients with digitizing procurement and finance, and with document management. The firm’s Comfiar solution allows organizations to generate, send and store invoices in a robust and safe environment, while supporting procurement, finance and regulatory processes. APG Consulting’s AFM solution is a document management system (DMS) that helps companies with organizing, managing and securing documents in a standardized environment.

Across Latin America, APG Consulting currently over 1,000 customers, with Bolivia the next market targeted as part of the firm’s strategy to lift its client base to over 1,500 in the coming years. The expansion follows on previous forays into Colombia, Costa Rica, Ecuador and Peru. Headquartered in Buenos Aires, the IT consulting firm has around 80 employees. 

The move comes at a time when electronic invoicing is a major theme in Bolivia. In March of this year, the country’s National Tax Service (SIN – Servicio de Impuestos Nacionales) is implementing new regulation that advocates electronic invoicing. For companies, this means that they need to adopt e-invoicing of not already in place, and for those that currently do use the feature, changes may be required in system setup, processes, data management or governance. 

Argentinian software consultancy APG Consulting enters Bolivia

APG Consulting is aiming at implementing its Comfiar solution, which has been tailored to meet SIN’s requirements, at both private and public sector organizations in Bolivia. Meanwhile, companies that already have a system in place can tap the Argentinian-origin consultancy for software services and change management support. According to Matías Cherepinsky, commercial manager of APG Consulting, organizations must not only look at the technical side of electronic invoicing, but also keep the cultural side of change in mind. Employees in procurement and finance will need to adopt new ways of working, meaning that they need to receive training and coaching in order to successfully complete their new tasks.

According to Daniel Ayoroa, a legal manager at Agentax, electronic invoicing still is in its infancy in Bolivia. Organizations therefore are open to bringing in the expertise of experts that have an established track record gained abroad, where e-invoicing is more mature. He added that he believes the approach can lead to a major modernization of procurement and tax functions throughout the country.

Earlier this month, accounting and consulting firm BDO also entered the Bolivian market with the addition of KPI Auditores y Consultores to its global member firm network. In December last year, Tufiño Villegas, which has offices in La Paz, Santa Cruz and Cochabamba, joined Andersen Global’s international association.